Frequently Asked Questions
Everything you need to know about shopping with Urban Nature Store.
What materials are used in your clothing collections?
We prioritize sustainability by using 100% organic cotton, recycled polyester, and ethically sourced linen to ensure our fashion is as kind to the planet as it is to your skin.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small shipping fee.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, 'urban' fit.
Are your manufacturing processes ethical?
Yes, we partner exclusively with Fair Trade certified factories that guarantee safe working conditions, fair wages, and zero tolerance for forced or child labor.
Do you offer carbon-neutral delivery?
Absolutely. We offset the carbon emissions for every single shipment through our partnership with verified reforestation projects across the globe.